Associate Director/Director – Consulting

Company Description

About m360 Research (m360 Research is a wholly owned subsidiary of M3): m360 Research is a full-service market research agency specializing in the healthcare space. Our proprietary panels include over 1 million physicians across 75 specialties in addition to substantial communities of allied HCPs, and payers. Founded in 2004, with a strong provenance in technology and innovation, m360 is committed to high quality and actionable insights, underpinned by robust physician verification and ISO certification (9001, 20252, 27001). International fieldwork services are complemented by full service advanced analytics to power data-driven decision making.

About M3: A Japanese global leader in the provision of ground-breaking and innovative technological and research solutions to the healthcare industry. The M3 Group operates in the US, Asia, and Europe with over 5.8 million physician members globally via its physician websites which include,,,,, and M3 Inc. is a publicly traded company on the Tokyo Stock Exchange (jp:2413, NIKKEI 225) with subsidiaries in major markets including the US, UK, Japan, South Korea, and China, and in 2020 was ranked in Forbes’ Global 2000 list. The M3 Group provides services to healthcare and the life science industry. In addition to market research, these services include medical education, ethical drug promotion, clinical development, job recruitment, and clinic appointment services. M3 has offices in Japan, UK, France, Germany, Brazil, Sweden, China, USA, and South Korea, as well as India.

Job Description

REPORTS TO       : Head of Life Sciences Consulting

EXPERIENCE       : 12-15 years; 5-8 years of client management experience

EDUCATION         : PG in Pharmacy/ Biotech/ Microbiology or a Medical Doctor (MBBS/BDS/BAMS), MBA a plus

LOCATION            : India


This is a leadership role with techno-commercial responsibilities. Key accountabilities include –

    • REVENUE GROWTH: will own and grow identified strategic account(s) by using farming interventions, anticipating client’s emerging business needs, and by identifying/designing high-value client propositions
    • GOVERNANCE: will strengthen client relationships by driving a governance agenda, maintaining proactive communication, and by exceeding client expectations across projects/long-term engagements
  • PRACTICE DEVELOPMENT: will own the development of consulting capabilities and other service lines; optimize team’s productivity and improve cost structures; manage practice and project-level risks; and lead capability showcases in meetings with clients/prospects
  • DELIVERY OWNERSHIP: will own and contribute hands-on to project design, planning, and delivery of advisory/research/analytics projects; review the work done by team members; ensure the highest quality standards by actively contributing insightful analysis and presentation of data; help team members acquire new skills and support them in delivering increasingly superior quality work
  • New Service(s)/Product Development: will own the responsibility to develop new solution(s), service(s), and product(s) for the life sciences clients globally, esp. in the Competitive Intelligence area, including new deliverable formats, partnerships, etc.


  • Will actively support Sales/Presales efforts with subject matter expertise and solutioning skill



  • Deep and broad experience in the life sciences (Pharma/MDD; across TAs such as CVM, Immunology, Neuro, Onco, Derma, Gastro, other); should be knowledgeable of industry trends and key challenges
  • Business acumen: needs to be able to drive revenue growth and profitability by identifying/capturing commercial opportunities, by establishing and articulating value stories in solving client problems
  • Strong research/consulting skills: proven ability to structure research questions, plan and execute research—both qualitative and quantitative—and drive strategic insights through in-depth analysis
  • Client facing experience is a must. Needs to engage clients by developing and delivering compelling engagement structures, reports/ presentations and by leading project/ industry-related conversations
  • In addition to secondary research skills, hands-on experience in Quantitative Modeling (forecasting, market sizing, other analytics) and Primary Market Research would be highly valuable for this role
  • High level of proficiency in MS-Office applications – PowerPoint and Excel in particular
  • Familiarity with databases (, pubmed, IQVIA data, other subscription databases)


  • Cross-cultural experience of working with teams and clients based in the US/EU

Additional Information

  • May involve occasional travel to client locations for project delivery, CRM, and sales meetings, etc.
  • Work timing: regular (day shift IST