Data Verification Associate

Company Description

About m360 Research: m360 Research is a full-service market research agency specializing in the healthcare space. Our proprietary panels include over 1 million physicians across 75 specialties in addition to substantial communities of allied HCPs, and payers. Founded in 2004, with a strong provenance in technology and innovation, m360 is committed to high quality and actionable insights, underpinned by robust physician verification and ISO certification (9001, 20252, 27001). International fieldwork services are complemented by full service advanced analytics to power data-driven decision making.

About M3: m360 Research is a wholly owned subsidiary of M3, a Japanese global leader in the provision of ground-breaking and innovative technological and research solutions to the healthcare industry. The M3 Group operates in the US, Asia, and Europe with over 5.8 million physician members globally via its physician websites which include mdlinx.com, m3.com, research.m3.com, Doctors.net.uk, medigate.net, and medlive.cn. M3 Inc. is a publicly traded company on the Tokyo Stock Exchange (jp:2413, NIKKEI 225) with subsidiaries in major markets including the US, UK, Japan, South Korea, and China, and in 2020 was ranked in Forbes’ Global 2000 list. The M3 Group provides services to healthcare and the life science industry. In addition to market research, these services include medical education, ethical drug promotion, clinical development, job recruitment, and clinic appointment services. M3 has offices in Japan, UK, France, Germany, Brazil, Sweden, China, USA, and South Korea, as well as India.

Job Description

About the Business Division:
This role is part of ONEHealth Communications, a subsidiary of M3 Inc., which is a specialist Healthcare Communications agency working in partnership with our clients to deliver end-to-end Media and Content services. This is supported by Data4NHS, providing one of the largest GDPR compliant email databases of Healthcare Professionals (HCP) in the UK.

Essential Duties and Responsibilities:

  • Execute set of tasks looking to improve the database. 
  • Research and call Healthcare Professionals (HCPs) to verify data (i.e. location, GMC code, etc.)
  • Verifying and converting leads from events to contacts (processing registration forms from events.
  • Update database accurately with a high level of attention to detail
  • Adhere to documentation guideline to update/investigate and research the data whilst complying with UK laws (i.e. GDPR)
  • Using the call-handling system to investigate the data when necessary
  • Resolve queries where possible & helping to improve quality of the data
  • Develop an understanding of the data structure to run campaigns
  • Ensure all work is carried out correctly against the administrative and technical timelines
  • Build relationships with other team members in the department to provide a quality service, understand the campaign requirements and to action on the overall communications objectives
  • Respond to enquiries from both internal and external sources (including HCPs, and member of the wider team e.g. Data4NHS as well as OHC) as required
  • Undertake tasks as and when required by the Operations Manager/Client Director of Services
  • Ensure the Operations Manager is advised of any issues to enable a timely resolution
  • Aiming to always represent the department and OHC with the highest level of professionalism

Requirements:

  • An interest in data and how it shapes marketing decisions
  • Ability to co-ordinate multiple projects
  • Excellent problem-solving skills
  • Good written and communication skills
  • Good communications skills (email and telephone)
  • Organised with the ability to multi-task and prioritise workload
  • High attention to detail
  • Team player, approachable, dependable
  • Ability to follow technical instruction
  • Experience in using software packages, familiarity with Microsoft Office, Excel and others
  • Will to work in shifts

Good to have:

  • Prior experience within the Healthcare Professionals environment
  • Understanding/interest in Marketing

Qualifications

Additional Information

OTHER REQUIREMENTS 

  • Work timing: Indian Night Shift (US EST hours)
  • Industry – BPO / Call Centre / ITES
    Functional Area – ITES, BPO, KPO
    Role: Associate (NonTechnical)