IT System Administrator

Company Description

About m360 Research: m360 Research is a full-service market research agency specializing in the healthcare space. Our proprietary panels include over 1 million physicians across 75 specialties in addition to substantial communities of allied HCPs, and payers. Founded in 2004, with a strong provenance in technology and innovation, m360 is committed to high quality and actionable insights, underpinned by robust physician verification and ISO certification (9001, 20252, 27001). International fieldwork services are complemented by full service advanced analytics to power data-driven decision making.

About M3: m360 Research is a wholly owned subsidiary of M3, a Japanese global leader in the provision of ground-breaking and innovative technological and research solutions to the healthcare industry. The M3 Group operates in the US, Asia, and Europe with over 5.8 million physician members globally via its physician websites which include mdlinx.com, m3.com, research.m3.com, Doctors.net.uk, medigate.net, and medlive.cn. M3 Inc. is a publicly traded company on the Tokyo Stock Exchange (jp:2413, NIKKEI 225) with subsidiaries in major markets including the US, UK, Japan, South Korea, and China, and in 2020 was ranked in Forbes’ Global 2000 list. The M3 Group provides services to healthcare and the life science industry. In addition to market research, these services include medical education, ethical drug promotion, clinical development, job recruitment, and clinic appointment services. M3 has offices in Japan, UK, France, Germany, Brazil, Sweden, China, USA, and South Korea, as well as India.

Job Description

This role will be working in rotational shift (Morning Shift, Noon Shift and Night Shift)

Work from Office

Overview of Role

The IT Support Specialist role at M360 India, will maintain computer hardware and software within the global business.

Implement, Maintain, and Support M360’s growing Infrastructure. Incumbents to this role will assist in maintaining & building highly available networks and resilient architecture that meets business objectives as well as Service Level Agreements. Running environments based not only on classic infrastructure but operating within the infrastructure as a service (IaaS) and infrastructure as code (IaC) within on-premise and cloud-hosted environments. This role will also maintain and effectively run a Help Desk team covering a 24hr shift patterns with a global internal customer footprint. Outside of this, you will be expected to take the lead on global technological projects, reporting updates, changes and progress to the Global IT Director.

Responsibilities

  • Configuration, Installation, Maintenance, and Upgrade of the Local Area Network (LAN) and/or wide area network (WAN).
  • Maintaining the highest level of Network Security.
  • Research, Evaluate and recommend Hardware and Software requirements.
  • Troubleshoot on challenges for our Internal and External customers.
  • Lead & Assist teammates in various IT related functions.
  • Be a part of our shift rota
  • 3rd line support and escalation point for the core helpdesk.
  • Lead the helpdesk in supporting the business.
  • Team escalation point for Technical Issues.
  • Out-of-hours support where & when necessary.
  • Control Change Management, monitoring and emergency response.
  • Local team leading, training, and mentoring

Essential Skills

  1. Good Communication skills.
  2. Experience managing projects remote projects
  3. Knowledge and experience in Systems Engineering, Administration, and Operations. Hardware and Software fault diagnosis and remediation.
  4. Excellent analytical and organisation skills.
  5. Experience in managing multi-tier enterprise infrastructure environments, within a commercial setting.
  6. Experience with Distributed Systems and operating them as they scale.
  7. An eye for detail and accuracy.
  8. The ability to work quickly, under pressure and to deadlines.
  9. Experience in managing a helpdesk

Desirable Skills

  1. Experience in building and deploying project infrastructure across a variety of platforms; Physical, Virtualised and Containerised.
  2. Experience of cloud-based technology such as Amazon Web Services (AWS).
  3. Experience in managing a team

Essential Technical competency’s

  • VMWare ESXi virtualisation
  • Cisco firewalls and switches
  • VLANs and Routes
  • VPN topologies
  • AD, DNS, DHCP
  • PowerShell scripting

Qualifications

Technical Degree - BCA, MCA

Additional Information

Minimum Experience

  • Candidate will preferably have experience with customer support or market research projects

Knowledge, Skill, Ability:

  • Exceptional written and verbal communication skills, with demonstrated knowledge of English grammar rules
  • Strong Microsoft Office skills
  • Ability to learn new technologies and systems