Market Research - Account Manager

Company Description

About m360 Research: m360 Research is a full-service market research agency specializing in the healthcare space. Our proprietary panels include over 1 million physicians across 75 specialties in addition to substantial communities of allied HCPs, and payers. Founded in 2004, with a strong provenance in technology and innovation, m360 is committed to high quality and actionable insights, underpinned by robust physician verification and ISO certification (9001, 20252, 27001). International fieldwork services are complemented by full service advanced analytics to power data-driven decision making.

About M3: m360 Research is a wholly owned subsidiary of M3, a Japanese global leader in the provision of ground-breaking and innovative technological and research solutions to the healthcare industry. The M3 Group operates in the US, Asia, and Europe with over 5.8 million physician members globally via its physician websites which include mdlinx.com, m3.com, research.m3.com, Doctors.net.uk, medigate.net, and medlive.cn. M3 Inc. is a publicly traded company on the Tokyo Stock Exchange (jp:2413, NIKKEI 225) with subsidiaries in major markets including the US, UK, Japan, South Korea, and China, and in 2020 was ranked in Forbes’ Global 2000 list. The M3 Group provides services to healthcare and the life science industry. In addition to market research, these services include medical education, ethical drug promotion, clinical development, job recruitment, and clinic appointment services. M3 has offices in Japan, UK, France, Germany, Brazil, Sweden, China, USA, and South Korea, as well as India.

Job Description

OVERVIEW OF ROLE:

The mission of the Account Manager is to engage the client, bid effectively, and efficiently to win our share of RFPs in the traditional market research space. This is an ideal role for someone with market research experience looking to transition into sales.

Duties and Responsibilities:

Including, but not limited to the following:

  • Owns in bidding process for projects has full understanding of project costs and feasibility.
  • Support maintenance of existing business by managing contracts and up-sell/cross-sell opportunities.
  • Actively network within existing client contacts for any new business/prospects. 
  • Organizing client and internal kick off calls, developing insightful proposals and delivering strategic sales communications. 
  • Consulting with clients on sample design and business issues - recognizes the need to adapt a product or research approach to meet the client need and works with appropriate internal resources to develop and design the appropriate solution.
  • Provide superior customer service by working with Project Managers and Research Managers to execute project specifications and deliver quality results to clients; Ensures that all internal team members understand the research design and anticipated outcomes.
  • Diplomatically responds to difficult or unusual client issues and can professionally influence the appropriate internal resources to necessary outcome and/or knows when to elevate issues for resolution.
  • Managing bid requests and ensuring proper and timely delivery; has full understanding of project costs and feasibility.
  • Collaborates with partners and vendors to ensure seamless project execution.
  • Act as a liaison between Sales and Project Managers on all projects
  • Light travel with sales VP to support onsite client visits as well as earn and develop business by presenting capabilities.
  • Willing to work in US EST hours

Qualifications

Additional Information