Patient Project Coordinator

Company Description

About m360 Research: m360 Research is a full-service market research agency specializing in the healthcare space. Our proprietary panels include over 1 million physicians across 75 specialties in addition to substantial communities of allied HCPs, and payers. Founded in 2004, with a strong provenance in technology and innovation, m360 is committed to high quality and actionable insights, underpinned by robust physician verification and ISO certification (9001, 20252, 27001). International fieldwork services are complemented by full service advanced analytics to power data-driven decision making.

About M3: m360 Research is a wholly owned subsidiary of M3, a Japanese global leader in the provision of ground-breaking and innovative technological and research solutions to the healthcare industry. The M3 Group operates in the US, Asia, and Europe with over 5.8 million physician members globally via its physician websites which include mdlinx.com, m3.com, research.m3.com, Doctors.net.uk, medigate.net, and medlive.cn. M3 Inc. is a publicly traded company on the Tokyo Stock Exchange (jp:2413, NIKKEI 225) with subsidiaries in major markets including the US, UK, Japan, South Korea, and China, and in 2020 was ranked in Forbes’ Global 2000 list. The M3 Group provides services to healthcare and the life science industry. In addition to market research, these services include medical education, ethical drug promotion, clinical development, job recruitment, and clinic appointment services. M3 has offices in Japan, UK, France, Germany, Brazil, Sweden, China, USA, and South Korea, as well as India.

Job Description

Job Description

  • Execute end to end project recruitment related tasks which could include (but not exclusively) audience set up, marketing campaigns, languages requests, and other strategies, as well as verification, scheduling, proof of condition, consent forms and other administrative requests.
  • Attend meetings with PMs regarding assigned projects to ensure project specifications, client needs, timelines, and responsibilities are understood.
  • Takes notes and fill checklists during kick off meetings and share them with the attendee afterwards.
  • Host market research pretest/pilot interviews for clients, and ensure interviews are conducted on time and as planned.
  • Proactively seek alternative fieldwork strategies and find solutions to address response rates and costs on each project.
  • Alert the Project Manager of a project when a fieldwork strategy is failing or getting off track or there is a quality concern and work together to find alternative solutions.
  • Design and request multichannel recruitment methodologies for allocated projects, which could include (but not exclusively) email campaigns, text messages, referral schemes.
  • Scheduling respondents for market research interviews, including creating the scheduler in the system, communication with respondents, coordinating shared moderator schedules, manual entry in MR system and moderator scheduling platforms.
  • Help respondents log in to qualitative platforms for their interviews and troubleshoot any issues.

Qualifications

  • Exceptional written and verbal communication skills, with demonstrated knowledge of English grammar rules
  • Strong Microsoft Office skills (Excel) and quick learner of new technologies/software
  • Interest / natural curiosity or previous experience /exposure within the healthcare space
  • Exhibit strong critical thinking skills and take initiative to improve skills and troubleshoot proactively with PM using all available resources to support project success.
  • Ability to work autonomously and in a team environment to successfully meet study specific and departmental objectives.
  • Self-motivated and able to (re)prioritize tasks throughout the workday.
  • Exceptional time management, organizational skills, attention to detail and ability to multitask.
  • Fluent in English

Qualifications

Any Graduation - Completed 

Additional Information