Senior Project Assistant

Company Description

About m360 Research: m360 Research is a full-service market research agency specializing in the healthcare space. Our proprietary panels include over 1 million physicians across 75 specialties in addition to substantial communities of allied HCPs, and payers. Founded in 2004, with a strong provenance in technology and innovation, m360 is committed to high quality and actionable insights, underpinned by robust physician verification and ISO certification (9001, 20252, 27001). International fieldwork services are complemented by full service advanced analytics to power data-driven decision making.

About M3: m360 Research is a wholly owned subsidiary of M3, a Japanese global leader in the provision of ground-breaking and innovative technological and research solutions to the healthcare industry. The M3 Group operates in the US, Asia, and Europe with over 5.8 million physician members globally via its physician websites which include mdlinx.com, m3.com, research.m3.com, Doctors.net.uk, medigate.net, and medlive.cn. M3 Inc. is a publicly traded company on the Tokyo Stock Exchange (jp:2413, NIKKEI 225) with subsidiaries in major markets including the US, UK, Japan, South Korea, and China, and in 2020 was ranked in Forbes’ Global 2000 list. The M3 Group provides services to healthcare and the life science industry. In addition to market research, these services include medical education, ethical drug promotion, clinical development, job recruitment, and clinic appointment services. M3 has offices in Japan, UK, France, Germany, Brazil, Sweden, China, USA, and South Korea, as well as India.

Job Description

Role Mission:
The Senior Project Assistant is responsible for executing tasks related to project delivery, ensuring work is completed within established Service Level Agreement timelines and quality.

They also assist managers with reporting, troubleshooting tasks, and issues in the system and developing recruiting methodologies.
Essential Duties and Responsibilities:

Including, but not limited to the following:

  • Execute end to end project tasks, ensuring accuracy, quality and timely delivery of work, including but not limited to:
  1. Escalated or key account projects.
  2. Execute complex and non-standard ad-hoc tasks.
  3. Review dynamic audience on allocated projects to ensure that relevant sample is invited.
  4. Manage and update duplicates in sub-surveys.
  • Have an excellent understanding of project recruitment methodologies for quantitative and qualitative studies; collaborate with various members of the project team, to best utilize available options to maximize internal completes.
  • Ensure projects and tasks allocated are completed in line with timelines and budgets stipulated by the client and/or internal service level agreements.
  • Communicate recruitment updates, status and issues to internal project teams through email, meetings or as agreed in regular intervals.
  • Proactively seek alternative sample and recruiting strategies, providing ideas to improve response rate and reduce costs in each project.
  • Advanced skills and knowledge of sampling, emailing and reporting tools from the MR system and additional technical and marketing platforms. Support management and junior teammates usage of these tools across the team.
  • Manage 25 or more live projects including complex projects, and challenging recruit targets, expanding knowledge and experience on market research recruitment for quantitative and qualitative studies.
  • Identify quality issues and recommend solutions in projects to the project team or manager.
  • Assist with training for new starters as a support to the Project Delivery Manager:
  1. Provide first line support for any issues.
  2. Conduct task reviews.
  3. Oversee workload within the team.
  • Work with managers to develop, pilot and implement new recruiting strategies and options.
  • “As part of job responsibilities, you are required to comply with ISO 20252:2019 and ISO 27001 standards”.

Essential Job functions:
Including, but not limited to the following:

  1. Maintain regular and punctual attendance.
  2. Work cooperatively with others.
  3. Comply with all company policies and procedures.
  4. Communicate (verbally and written) in a timely manner with internal stakeholders.
  5. Adopt new procedures and process.
  6. Mentoring junior staff.

Knowledge, Skill, Ability:

  • Exceptional written and verbal communication skills, with demonstrated knowledge of English grammar rules.
  • Strong Microsoft Office skills (Excel) and quick learner of new technologies/software
  • Interest / natural curiosity or previous experience /exposure within the healthcare space
  • Exhibit strong critical thinking skills and take initiative to improve skills and troubleshoot proactively using all available resources to support project success.
  • Ability to work autonomously and in a team environment to successfully meet study specific and departmental objectives.
  • Self-motivated and able to (re)prioritize tasks throughout the workday.
  • Exceptional time management, organizational skills, attention to detail and ability to multitask.
  • Willing to work in US shift

Minimum Experience:

  • 1+ years of experience in Market Research.
  • Candidate will preferably have experience with complex market research projects which could include desk research, custom recruitment and cold emailing.

Qualifications

Education and Training Required:

  • Bachelor’s degree or equivalent preferred

Additional Information