Survey Programmer (ConfirmIT) - Work from Home

Company Description

About m360 Research: m360 Research is a full-service market research agency specializing in the healthcare space. Our proprietary panels include over 1 million physicians across 75 specialties in addition to substantial communities of allied HCPs, and payers. Founded in 2004, with a strong provenance in technology and innovation, m360 is committed to high quality and actionable insights, underpinned by robust physician verification and ISO certification (9001, 20252, 27001). International fieldwork services are complemented by full service advanced analytics to power data-driven decision making.

About M3: m360 Research is a wholly owned subsidiary of M3, a Japanese global leader in the provision of ground-breaking and innovative technological and research solutions to the healthcare industry. The M3 Group operates in the US, Asia, and Europe with over 5.8 million physician members globally via its physician websites which include mdlinx.com, m3.com, research.m3.com, Doctors.net.uk, medigate.net, and medlive.cn. M3 Inc. is a publicly traded company on the Tokyo Stock Exchange (jp:2413, NIKKEI 225) with subsidiaries in major markets including the US, UK, Japan, South Korea, and China, and in 2020 was ranked in Forbes’ Global 2000 list. The M3 Group provides services to healthcare and the life science industry. In addition to market research, these services include medical education, ethical drug promotion, clinical development, job recruitment, and clinic appointment services. M3 has offices in Japan, UK, France, Germany, Brazil, Sweden, China, USA, and South Korea, as well as India.

Job Description

Business Unit Mission:

The Survey Programmer is responsible for programming market research studies against client materials with a goal to meet and exceed client expectations in terms of integrity of collected data, adherence to agreed timeline and budget. This individual also develops and implements “out of the box” solutions as needed.  The programmer contributes to improving overall department efficiency by adhering to current best practices as well as contributing to the creation of new best practices. This individual works closely with the other programmers and project managers and may work directly with clients on certain projects.  

A successful candidate has strong programing knowledge of Confirmit (Forsta Plus) and preferably also Decipher (Forsta Surveys) and pharmaceutical market research in general.

Essential Duties and Responsibilities:

Including, but not limited to the following:

50% - Online Survey Development

Programmer maintains full responsibility for online survey development:

  • Thoroughly reviews client materials.
  • Delivers high quality surveys against client’s materials within expected timeline.
  • Works to resolve amendments during quality assurance/client testing phase.

30% - Client Focus

Programmer strives to exceed the client’s satisfaction when programming:

  • Proactively suggests design improvements to ensure panelist comprehension.
  • Meets programming timelines.
  • Resolves data issues in the timeliest and most complete manner.
  • Works directly with the client on custom solutions.

5% - Survey Deployment and Online Reporting

  • Prepares survey for deployment and sets up link to track progress in field.

5% - Deliverables

Programmer works with Data Processing to meet client deliverable requirements, i.e., working on dashboards, specific data requirements, etc.

5% - Process

Programmer contributes to improve processes by working on tasks assigned that increase capabilities, efficiency, skillset, and marketplace competitive advantage.

5% - Miscellaneous

Programmer spends time reporting and receiving information to and from their manager and continues to learn the latest technologies in the data collections field. 

Essential Job functions:

Including, but not limited to the following:

  1. Maintain regular and punctual attendance
  2. Work cooperatively with others
  3. Comply with all company policies and procedures

Supervisory Responsibility: No

Outcomes:

  • Min 6.4 programming client satisfaction score on a 1-7 scale.  
  • Min 94% error-free survey links. 
  • Min 98% on-time link delivery with early % deliveries expected.

Competencies:

  • Expert knowledge of Confirmit (Forsta Plus) a must (min 2 years required).  
  • Market research experience, preferably pharmaceutical (min 1 year required). 
  • Knowledge of Decipher (Forsta Surveys) in addition to Confirmit (Forsta Plus) (desirable). 
  • JavaScript, jQuery, HTML programming​ knowledge.
  • Commitment to accuracy and integrity, doing it right the first time. 
  • Strong problem-solving skills, including an ability to “think outside the box”. 
  • Adherence to set processes and standards. 

Qualifications

Education and Training Required:

Bachelor’s or Master’s in Computer Science (B.E./B. Tech/MSc/MCA). 

Additional Information

Minimum Experience: 

Min 2 years of experience in a similar role. 

Knowledge, Skill, Ability:

  • EXCEPTIONAL attention to detail, and commitment to the accuracy and integrity of information.
  • Unwavering approach to do it right the first time.
  • Expert understanding of the questionnaire structure.
  • Excellent at managing multiple projects and priorities.
  • Strong understanding of market research methods.
  • Propensity to quickly learn, and at times implement, new processes and applications.
  • Ingenuity and the willingness to learn new techniques.
  • Excellent at establishing and managing relationships with clients, vendors, and coworkers.
  • Excellent skills in Microsoft Excel, Word, and Outlook.
  • Organized, self-motivated, and self-directed.