US Project Assistant Supervisor

Company Description

About m360 Research (m360 Research is a wholly owned subsidiary of M3): m360 Research is a full-service market research agency specializing in the healthcare space. Our proprietary panels include over 1 million physicians across 75 specialties in addition to substantial communities of allied HCPs, and payers. Founded in 2004, with a strong provenance in technology and innovation, m360 is committed to high quality and actionable insights, underpinned by robust physician verification and ISO certification (9001, 20252, 27001). International fieldwork services are complemented by full service advanced analytics to power data-driven decision making.


About M3: A Japanese global leader in the provision of ground-breaking and innovative technological and research solutions to the healthcare industry. The M3 Group operates in the US, Asia, and Europe with over 5.8 million physician members globally via its physician websites which include mdlinx.com, m3.com, research.m3.com, Doctors.net.uk, medigate.net, and medlive.cn. M3 Inc. is a publicly traded company on the Tokyo Stock Exchange (jp:2413, NIKKEI 225) with subsidiaries in major markets including the US, UK, Japan, South Korea, and China, and in 2020 was ranked in Forbes’ Global 2000 list. The M3 Group provides services to healthcare and the life science industry. In addition to market research, these services include medical education, ethical drug promotion, clinical development, job recruitment, and clinic appointment services. M3 has offices in Japan, UK, France, Germany, Brazil, Sweden, China, USA, and South Korea, as well as India.

Job Description

Role Mission:

The Project Assistant Supervisor is responsible for overseeing the US Project Assistant team in delivering projects internally against specifications and goals, ensuring tasks are completed in within established Service Level Agreement timelines and quality. The Project Assistant Supervisor will oversee recruitment on escalated projects, develop recruiting methodologies, maintain performance reports and troubleshoot issues.

Essential Duties and Responsibilities:

Including, but not limited to the following:  

  • Manage a team of Project Assistants responsible for assisting with project recruitment to deliver projects internally against established Key Performance Indicators (KPIs) and Service Level Agreements (SLAs). 
  • Train and manage team members, delegate work, lead, train, motivate, develop and appraise staff: 
    • Provide first line support for any issues.
    • Conduct reviews, provide development plans and monitor KPIs.
    • Oversee workload within the team.
    • Ensure all team members receive necessary trainings. 
  • Coordinate team workload, project and tasks assignment, re-assigning and coverage. 
  • Update or create new processes as needed, train team members on new processes.
  • Collaborate between Project Assistants and the project team and assist in facilitating the communication exchange with Project Managers and Coordinators. 
  • Collaborate with other teams and departments as needed to achieve project goals. 
  • Act as a liaison between team members and management, conveying feedback and recommendations. 
  • Work with managers to develop, pilot and implement new recruiting strategies and options. 
  • Manage live projects to maintain the knowledge and experience on market research recruitment.
  • Must have an excellent understanding of project recruitment methodologies for quantitative and qualitative studies; collaborate with various members of the project team, to best utilize available options to maximize internal completes.

Supervisory Responsibility

  • Management and development of associate/assistance level team members.
  • Oversee the training of any new employees to the team.
  • Conduct quartly
  • Monitor and address quality issues with individuals and team members.
  • Create and execute improvement plans for underperforming team members.

Knowledge, Skill, Ability:

  • Strong leadership and interpersonal skills.
  • Excellent communication, both written and verbal.
  • Strong Microsoft Office skills (Advanced/ Intermediate Excel) and quick learner of new technologies/software 
  • Proficiency in project management and collaboration tools.
  • Ability to work collaboratively in a team and adapt to changing priorities.
  • Problem-solving and decision-making abilities. 

Minimum Experience:

  • 3+ years of experience in Market Research.
  • Demonstrated experience in supervising team members.
  • Bachelor's degree in a relevant field or equivalent work experience.
  • Strong organizational and time-management skills.
  • Excellent written and verbal communication skills.
  • Proficiency in project management software and office productivity tools (e.g. Microsoft Office, project management software).
  • Attention to detail and a high level of accuracy.
  • Ability to work independently and collaboratively in a team environment.

Qualifications

Should have Completed the Graduation

    Additional Information