Verification Associate (German Speaking)

Company Description

About m360 Research: m360 Research is a full-service market research agency specializing in the healthcare space. Our proprietary panels include over 1 million physicians across 75 specialties in addition to substantial communities of allied HCPs, and payers. Founded in 2004, with a strong provenance in technology and innovation, m360 is committed to high quality and actionable insights, underpinned by robust physician verification and ISO certification (9001, 20252, 27001). International fieldwork services are complemented by full service advanced analytics to power data-driven decision making.

About M3: m360 Research is a wholly owned subsidiary of M3, a Japanese global leader in the provision of ground-breaking and innovative technological and research solutions to the healthcare industry. The M3 Group operates in the US, Asia, and Europe with over 5.8 million physician members globally via its physician websites which include mdlinx.com, m3.com, research.m3.com, Doctors.net.uk, medigate.net, and medlive.cn. M3 Inc. is a publicly traded company on the Tokyo Stock Exchange (jp:2413, NIKKEI 225) with subsidiaries in major markets including the US, UK, Japan, South Korea, and China, and in 2020 was ranked in Forbes’ Global 2000 list. The M3 Group provides services to healthcare and the life science industry. In addition to market research, these services include medical education, ethical drug promotion, clinical development, job recruitment, and clinic appointment services. M3 has offices in Japan, UK, France, Germany, Brazil, Sweden, China, USA, and South Korea, as well as India.

Job Description

Job purpose 

The Verification Associate is a highly motivated, responsible, analytical thinker and detail-oriented professional. The Verification Associate will assist with ensuring M3 recruits and retains panel members of high quality, providing support to the Operations team regarding respondent issues on a per project basis and providing general back up and support to the Panel/Support teams. This position includes conducting detailed desk research while also having direct communication, via phone and email, with panellists throughout the day. 

Essential Duties and Responsibilities 

Including, but not limited to the following: 

• Ability to clearly communicate with users and participants on the issues and resolve in accordance with policy 
• Examine participant and panel provided documentation for authenticity or potential fraudulence 
• Verify and validate quality of participants and their responses prior to participation in studies via desk research, direct communication 
• Review respondents scheduled for marketing research projects and follow procedures to validate respondents prior to deadline 
• Ability to think out of the box in a fast paced, quick turn environment providing suggested routes of action based on discovered information or taking direct action in user accounts 
• Verify physicians and other healthcare professionals using provided system and protocols 
• Work with potential panellists and obtain necessary information to verify or identify fraudulence 
• Conduct reverse image searches to validate verification 
• Ensure that validation tasks assigned are fully executed within the given timelines 
• Track bad data issues reported by Operations and handle appropriate communication to participants including matters regarding non-payment due to data quality issues 
• Manage post data collection validation process when requested by clients, work with overseas team as needed. Collaborate with non-validated users to successfully complete validation

Outcomes 

• Complete verification and quality check tasks under given SLAs 

Competencies 

Requirements Include: 

• 2+ years of direct customer service experience with diverse audiences, preferably in the market research and/or medical/healthcare field preferred 
• Previous experience in areas of fraud investigation, auditing, etc. strongly preferred. 
• Highly competent at identifying altered documentation, keen eye for details, internet savvy for the purpose of accurately investigating individuals and reaching conclusions. Strong desk research skills 
• Familiarity with physician’s and other healthcare professional’s educational and career paths preferred 
• Excellent interpersonal and communication skills (both verbal and written) 
• Self-motivated and able to prioritize tasks throughout the workday. Understands sense of urgency and when it is needed, can shift focus quickly and independently. Equally comfortable working on repetitive tasks for long durations as well as dynamic, new and unique projects and tasks. 
• Exceptional time management, organizational skills, attention to detail and ability to multitask 
• Well-developed analytical and problem-solving skills 
• Must have ability to work autonomously and in team environment to successfully meet individual and departmental objectives

Qualifications

Education 

• Bachelor’s degree in sales, marketing, or equivalent number of years’ experience 

Additional Information

Minimum Experience 

• Candidate will preferably have experience with market research or healthcare 

Knowledge, Skill, Ability: 

• Exceptional written and verbal communication skills, with demonstrated knowledge of English <and language> grammar rules 

• Strong Microsoft Office skills 

• Interest / natural curiosity or previous experience /exposure within customer support space