Research Associate – International Voice Calling

Company Description

About m360 Research: m360 Research is a full-service market research agency specializing in the healthcare space. Our proprietary panels include over 1 million physicians across 75 specialties in addition to substantial communities of allied HCPs, and payers. Founded in 2004, with a strong provenance in technology and innovation, m360 is committed to high quality and actionable insights, underpinned by robust physician verification and ISO certification (9001, 20252, 27001). International fieldwork services are complemented by full service advanced analytics to power data-driven decision making.

About M3: m360 Research is a wholly owned subsidiary of M3, a Japanese global leader in the provision of ground-breaking and innovative technological and research solutions to the healthcare industry. The M3 Group operates in the US, Asia, and Europe with over 5.8 million physician members globally via its physician websites which include mdlinx.com, m3.com, research.m3.com, Doctors.net.uk, medigate.net, and medlive.cn. M3 Inc. is a publicly traded company on the Tokyo Stock Exchange (jp:2413, NIKKEI 225) with subsidiaries in major markets including the US, UK, Japan, South Korea, and China, and in 2020 was ranked in Forbes’ Global 2000 list. The M3 Group provides services to healthcare and the life science industry. In addition to market research, these services include medical education, ethical drug promotion, clinical development, job recruitment, and clinic appointment services. M3 has offices in Japan, UK, France, Germany, Brazil, Sweden, China, USA, and South Korea, as well as India.

Job Description

Willing to work from office (Monday to Friday) in US-EST shift (Night shift) and suitable candidate will be called to office for F2F interview.

POSITION: Research Associate 
EXPERIENCE: 2+ Year in international outbound calling
LOCATION: Bangalore
LANGUAGE (Fluent): English Language 

BROAD RESPONSIBILITIES:

• Recruiting healthcare professionals to participate in online MR surveys as well as for panel recruitment.
• Coordinate with project owners, provide daily updates and consistently deliver as per the set targets and timelines for each data collection projects.
• Cold calling and lead generation.
• Follow-up and reminder calls.
• Build and maintain a good rapport with respondent.
• Online mining and desk research.
• “As part of job responsibilities, you are required to comply with ISO 20252:2019 and ISO 27001 standards”.

PRE-REQUISITES FOR THE ROLE:

• Very good cold-caller with strong convincing and soft skills. Soft skill trained resources from sales processes are preferred.
• Should be willing to work in target orientated environment with stringent timelines. Must have the ability to multi-task and prioritize task independently based on targets & timelines.
• Neutral accent with no MTI/local influence.
• Experience in lead generation and awareness of standard rebuttals to pass the gatekeepers.
• Proactive & spontaneous thinker and can change pitch of the call to achieve results.
• Ability to mine contact information from free online sources.
• Should have the ability to comprehend survey screener logic.
• Proficient in using MS excel & word.
• Good interpersonal skills.

Qualifications

• Any Graduate/Under-Graduate (minimum 12th pass)

Additional Information

OTHER REQUIREMENTS 

• Work timing: Indian Night Shift (US EST hours)