Senior Account Manager (US EST Shift)

Company Description

About M3: A Japanese global leader in the provision of ground-breaking and innovative technological and research solutions to the healthcare industry. The M3 Group operates in the US, Asia, and Europe with over 5.8 million physician members globally via its physician websites which include mdlinx.com, m3.com, research.m3.com, Doctors.net.uk, medigate.net, and medlive.cn. M3 Inc. is a publicly traded company on the Tokyo Stock Exchange (jp:2413, NIKKEI 225) with subsidiaries in major markets including the US, UK, Japan, South Korea, and China, and in 2020 was ranked in Forbes’ Global 2000 list. The M3 Group provides services to healthcare and the life science industry. In addition to market research, these services include medical education, ethical drug promotion, clinical development, job recruitment, and clinic appointment services. M3 has offices in Japan, UK, France, Germany, Brazil, Sweden, China, USA, and South Korea, as well as India.

Job Description

Job Description:
As a Senior Account Executive, you will work closely with one or more Sales Directors aligned with overall sales goals to support client relationship management. This role requires a strong understanding of the company’s full range of offerings and plays a key role in client satisfaction, account management, and sales strategy.

Essential Duties and Responsibilities:

1. Facilitate bid process by qualifying RFP’s, writing proposals, and developing effective pricing for clients. Define project-level feasibility for client bids using proprietary tools. Keep the company’s CRM tool updated with delivered bids.
2. Work with Account Directors and Sales Directors to develop, expand and leverage the client relationship with focus on developing incremental revenue through closing sales, effective up[1]selling and managing client expectations during delivery phase.
3. Assist the Client Services Team during project delivery with additional information and partner source, if required.
4. Assist in presentations, and other sales related activities, required by the Sales Director and Account Directors.
5. As part of job responsibilities, you are required to comply with ISO 20252:2019 and ISO 27001 standards.

Supervisory Responsibility: No

Education and Other Requirement:

• Bachelor’s degree or equivalency preferred,
• 6–8+ years of experience in pre-sales and proposal management in the Market Research industry
• Strong communication skills (spoken and written English)
• Proficiency in MS Word, Excel, and PowerPoint
• Customer-centric mindset; previous customer service experience is a plus

Qualifications

• Bachelor’s degree or equivalency preferred


 

Additional Information

Willing to work in US EST hours.